We use Pinnacle for our IT planning, servers and day-to-day computer support (as well as DyTerra MB desk phones) and Stoneridge Software for all GP software needs.
Before sending any support request, here are a few tips:
1. “Have you tried turning it off and back on again?” A simple restart is the cure for so many issues.
2. Include as much info as possible.
3. Include screenshots or error messages whenever you can.
IT SUPPORT & MB MITEL PHONE SUPPORT - Contact PINNACLE
Urgent Requests: 1-888-261-5037
Start a Screen Connect session: Have a code from their support team? Click here to begin the session.
If you are having difficulty getting your issue resolved, escalate to Lauren or Bianca - we have a contact!
GP SUPPORT - Contact STONERIDGE
Phone: 204-982-9890
REMOTE DESKTOP SETUP
If you’re a Remote Desktop user, here are instructions for the setup.
IT ESCALATION PROCESS
Click here to view ways to escalate a system issue.