We use Pinnacle for our IT planning, servers and day-to-day computer support (as well as DyTerra MB desk phones) and Stoneridge Software for all GP software needs.

Before sending any support request, here are a few tips:
 1.     “Have you tried turning it off and back on again?” A simple restart is the cure for so many issues.
2.     Include as much info as possible.
3.     Include screenshots or error messages whenever you can.

IT SUPPORT & MB MITEL PHONE SUPPORT - Contact PINNACLE

GP SUPPORT - Contact STONERIDGE

REMOTE DESKTOP SETUP

If you’re a Remote Desktop user, here are instructions for the setup.

IT ESCALATION PROCESS

Click here to view ways to escalate a system issue.